We are here to help you – below is a list of frequently asked questions. If the topic you are interested in is not covered or if you require more information on any of the listed content, contact us
What is Team AutoCentre?
Team AutoCentre is a fast growing nationwide network of independent garages in Ireland who offer excellent levels of service and experience to their customers.
You are safe in the knowledge that your car is being serviced by trained technicians who use only top quality parts. You also benefit from high quality workmanship and considerable cost savings.
Your local Team AutoCentre member has the training and technical information to repair any make or brand of car without compromising their warranty and will be happy to answer all your repair and service questions.
Why should I use Team AutoCentre?
Team AutoCentre offer experience you can trust. When it comes to your car you should never compromise on quality or safety.
Why pay unnecessary higher prices ? With Team AutoCentre you don’t – plus you have the added comfort of knowing you are getting a quality service at a local garage. Team AutoCentre source their parts direct from Ireland’s largest distributors of car parts and accessories (no middle man) and can offer you tremendous savings in these tough times.
Team AutoCentre technicians are trained to the highest standards and all work is carried out using our world class brands to meet exact manufacturer specifications ensuring that your manufacturer’s warranty is maintained. Using the latest diagnostic equipment and access to current technical information, Team AutoCentre members also attend regular training sessions to keep up to date with changing trends.
You can have confidence in knowing that you are getting a professional, hassle free job at genuinely low prices.
How do I find my local Team AutoCentre?
All Team AutoCentre members are listed on the site – you simply select your area and choose your preferred Team AutoCentre member. You can also view all listed Team AutoCentre members by clicking on “our network” at the top of this page.
What parts do you use?
Team AutoCentre use parts supplied by original equipment manufacturers.
The vast majority of parts supplied on your car are not made by the car manufacturer – they buy in from global part suppliers who specialise in manufacturing particular products. There is a misconception that the car manufacturers produces all the parts for their vehicles.
Popular items such as wipers, filters, brakes, shock absorbers, bulbs etc. come from independent manufacturers who design, develop and own this technology.
The same parts are supplied to three markets:
- to the car manufacturers for use on the assembly line.
- to the car manufacturer for sale through their dealer network using their own brand label.
- to independent companies such as Team P R Reilly labelled with the parts manufacturer’s brand.
This enables Team P R Reilly to purchase direct from the parts manufacturer and supply straight into your local Team AutoCentre garage.
This ensures excellent quality parts with tremendous savings for the consumer.
There may an occasion due to the age or value of a car when you wish to have the option of buying a non OE item.
Team AutoCentre can offer these options while still ensuring you receive a premium quality product.
What guarantees or warranties do I get?
You get a one year nationwide warranty on any part fitted by a Team AutoCentre member. (see separate Warranty section)
If my car still has its warranty, will this be affected?
By Law, the original manufacturer warranty on the car is protected and the car manufacturer or main dealer cannot withdraw the car warranty because their parts were not used. Team AutoCentre will cover the warranty on any parts they fit.
What if my car needs extra work?
Your Team AutoCentre member will advise you of any additional work and the costs involved. Once the extra work and cost have been approved by you, only then will the work be completed.
What is the difference between the service levels on offer?
There are three levels of service. See full details under Service Levels section
Why do I need to regularly service my car?
Whilst the size of the modern engine is getting smaller – the demand for improved fuel economy, safety, lower emissions and increased performance is growing.
Because of this it is vital to check and maintain your car with regular servicing. Failure or over extended service intervals can have a serious and costly impact on your car.
It is advised that you have your car serviced at least once a year or in line with your vehicle manufacturers recommended service intervals
You need to service your car regularly to:
• Reduce the risk of parts failure and break downs.
• Pick up early signs of possible major damage, so repairs can be planned
• Ensure the safety and comfort of your car for you and your passengers
• Improve fuel economy
• Reduce running costs
• Reduce emmissions
• Help to extend the life of your car
• Maintain your car’s resale value
Not servicing your car regularly is a false economy. Catastrophic problems that could have been completely avoided can happen with cars that have not been regularly serviced.
What is Block Exemption?
Many motorists with vehicles under manufacturers’ warranty are under the misguided impression that any servicing, maintenance or repairs must be carried out by the authorised dealer otherwise their warranty is invalidated.
They are still unaware that, since June 2010, European competition rules which cover agreements between vehicle manufacturers and their authorised dealers, repairers and spare parts distributors, have confirmed important rights which help the motorist. Under the rules, car manufacturers will no longer be able to make the warranty conditional on having the car serviced, or even simple things like oil changes, done in the dealers’ workshops.
The introduction of these rules means that motorists can shop around for the most competitive price and convenient location for servicing their cars.
Servicing and maintenance are calculated to represent around 40% of vehicle running costs over the whole life of the car.